8492NW is specialized in aftermarket upgrades for nylon gear from leading industry brands as well as a variety of cross brands compatible accessories suites and original nylon gear designs.
Operation: 8492NW is located in Southern California and all products are listed in US dollars (USD) amount. We are reachable via email Support@8492nylonworks.com or you can submit an inquiry on the Contact US page. We tried our best to reply back within 24-48 hours.
Orders are usually shipped Monday to Friday and sometimes on Saturday. Saturday and Sunday are usually closed.
8492NW is a small outfit but we do our best to ensure that our customer have the best shopping experience.
Lead time: Live Inventory. If you can add it to the cart, it's In Stock....usually. We tried to maintain 100% accuracy but if something is backordered we will contact you for further options. If we don't heard back within 1-2 business days then the order will go out without the backordered items and the amount will be refunded back to you.
If you can't select an option, it's Out of Stock
If you can select an option but it said "NO STOCKS AVAILABLE, LEAD TIME X-Y BUSINESS DAYS" , it means no stocks are available but it is available on a pre-order basis. If you order a mix of in stock and made to order items, the lead time for the made to order items will overlap. If there are certain items that you need now, it's recommended that you make separate purchases.
Pre-orders are non-cancellable. Please understand that a pre-order means we are putting aside time and materials to work on your orders and it's annoying to ask for cancellation.
Domestic Shipping: $9.95 anywhere in the United States. Due to flat rate nature all domestic orders are dispatched via USPS, UPS or Fedex at our discretion. PO Box are dispatched via USPS only.
International shipping: Due to increasing shipping cost and complicated nature of exporting, we've suspended accepting international orders for the foreseeable future. We are happy to ship to a freight forwarding company though as long as it is located within CONUS.
APO/FPO: We do offer shipping to military installations. ITAR controlled items excluded. They might took a while to arrive though compared to domestic mail so it's your responsibility to ensure that you are still station there when it's getting delivered.
Cancellations: Please send a cancellation request via email. Cancellations is NOT a guarantee as we try to ship orders out as quickly as possible. DIY materials order cannot be cancelled since once they are cut they cannot go back to the original roll. Cancellation carries a 4% fees (these is the percentage payment processors charge for transactions and we don't get them back when we refund your money.). We always urge customers to double check their order before clicking the submit order button in order avoid any fees.
8492NW reserve the final rights as to whether an order can be altered or cancelled.
Return/refund: If you are not satisfied with our product you have 14 days after order's arrival to return it for a refund (We think two weeks is enough time to figure out if our product works for you or not). Buyer pay return shipping. There will be 15% restocking fee for returned gear (Someone have to go pick it up from the PO box and bring it back for processing after all). The original shipping charge is non-refundable (This is for paying shipping label to get the package to you).
All narrow trims (Webbing, ribbon, Velcro, zipper tape, anything that require cutting, etc), Clearance and Garage Sales items are FINAL and returns are NOT accepted. If they are mailed back anyway we will keep items and we will NOT refund your money.
Exchange: We don't have a exchange program, place a new order to put it on queue and return the unwanted item for a refund.
Address: Please make sure it's correct, We ship dozen orders a day and don't have time to check each one. Sometimes our label generator might autocorrect what you put and we have no control over it. Any orders that got bounce back will automatically be refunded minus shipping charge and processing fees. If there's an error please email 8492NW as soon as possible. Correction is not an guarantee as we prioritize getting orders out on time and might not even check email until much later.
Received wrong item: Unfortunately mistakes to happens sometimes. Email us with your order number and we will help you out, however we do reserve the right to not send out anything if we feel like the mistake is not legit (it's hard to tell if people are being honest over emails)
The items I received are damaged, what should I do? Please file a claim with the carrier:
USPS: https://www.usps.com/help/claims.htm
UPS: https://www.ups.com/us/en/support/file-a-claim.page
Fedex: https://www.fedex.com/en-us/customer-support/claims.html
The tracking said that my order is delivered but I don't see it in my mailbox, what do I do? unfortunately this is one of those situations where we can't really do anything. If you are in a high risk area for poaching we suggest that you open a PO box or ship to someone else that can collect it for you.
I'm on vacation, can you hold my orders for me?: Unfortunately we cannot. If everyone request holding something we will have a lot of packages sitting in the shop. Please consider ordering at a later time or ship to someone who can hold it for you.
Tracking shows order delivered but I don't see it in the mailbox: Unfortunately for situations like these there's not much we can do.
Where's my order?:
USPS Tracking service: https://tools.usps.com/go/TrackConfirmAction_input
UPS Tracking service: https://www.ups.com/track?loc=en_US&requester=ST/
Fedex Tracking service: https://www.fedex.com/en-us/tracking.html
Warranty: All 8492NW products (excluding Clearance and Garage Sales items as they are sold as-is) are covered by a lifetime warranty. If there any premature failure we will either repair/replace it at no charge. Product from outside company (Esstac, MissionSpec, etc) are subjected to warranty policies of those manufacturer. Things that are not covered are but not included: Normal wear and tear, modifications done by personal other then 8492NW, intentional abuse/torture testing, etc. Warranty applies to the original purchaser who held the original invoice and is not transferrable.
Tax: Per California tax law. sales tax applies except for: Oregon, Montana, Delaware, New Hampshire and Alaska.
For tax exempt purchases please email us at 8492nylonworks@gmail.com along with your Tax ID/Seller permit/Resale certificate and your Paypal email. We can only generate an tax exempt purchase invoice if you have a Paypal account. Our e-commence platform does not have the necessary programming to write off tax and generate custom invoices. We tried to do this manually in the past but it's just too much of a pain.
I forgot X or Y and wanted it added to an existing order: If you wish to make changes to your order please send an inquiry as soon as possible, we tried to ship orders out quickly and once they go out they cannot be altered. In most cases an existing order will have to be cancelled before a new one can be processed. Most webstore service provider doesn't allow merchants to alter anything besides your billing and shipping info because they don't want them to add or subtract anything freely on your credit card to prevent fraud.
I placed two orders, can you combined them and refund the shipping charge on the second order? Same as above.
Discount code: A code is needed, we do not honor discount post sales. Please subscribe or follow our social media page if you want first dip.
Custom Work: We no longer take commission for custom work. They are always a hassle and eats up a lot of time. Please visit one of my gear supplier Mission Spec and give them a holler:
https://missionspec.com/products/services/custom-gear/
I'm local to you, do you offer pick up?: For privacy reasons we don't offer pick up. It disrupt work flow when we are expecting visitors.
Swag/Merch?: https://www.8492nylonworks.com/category/swags-patches-stickers
Wholesale: We currently do not offer wholesale, right now we just don't have the manpower to handle huge order.
Do you guys offer bulk discounts on DIY materials purchase?: We currently cannot offer discounts for DIY materials. We buy from vendors like everyone else and we are neither a manufacturer nor wholesaler/distributor
How come there's a purchasing limit on raw materials? Don't you guys want to make money?
Due to lack of space and packaging materials we are just not able to fulfill big orders like the other big box retailers. We've always been nylon gear manufacturer first and material dealer second. Selling raw goods is not our main revenue.
I need tips and tricks or how to make certain things, can you help me out?
Please visit Tactical Sewing page on Facebook, there are lots of posted resources there as well as experienced gear makers who are willing to help.
Bulk/Military/LE discount: We do not offer military/LE discount. We are not charging DOD level pricing like First Spear/Crye/LBT and we don't have the software to confirm ID anyway.
OEM: We currently do not offer OEM or design services. Designing and bringing a product to the market for someone else takes an tremendous amount of time.
Clearance/Garage Sales Items: There will no return on items that are on clearance or as part of the garage sales. They are usually marked down already so you can enjoy the savings without having to input discount code.
I can't find X or Y, are they still on the site? If you can't find it chances are they are discontinued and are no longer offered. Gear designs are constantly evolving and things that are profitable in current climate might not be doing so well in the future.
I tried to reach out on your social media but no one reply. What gives? We no longer use social media for business related inquiries. Unfortunately people do have the tendency of treating it like live support. The best way to reach us is to send email to 8492nylonworks@gmail.com or use the Contact page.
Can I return the item for a newer version later on? No, product designs are constantly evolving and they are subjected to change without notice. If we take back everything I will have a lot of returned product that we can't resell. If it works use it until it break and then buy the newer version.