If you are not satisfied with 8492NW products they can be returned within 14 days after arrival to initiate a return:
1. Send an return inquiry to Support@8492nylonworks.com or use the contact us page to let us know ahead of time.
2. An RMA form in JPEG format will be sent to you (if not you can download it by clicking the link below). Print it out and file it.
3. Mail the order and RMA form back to:
8492 Nylon Works Co.
PO Box 5770
El Monte, CA, 91734
If your carrier does not deliver to PO boxes, use this one instead.
8492 Nylon Works Co.
11151 Valley Blvd #5770
El Monte, CA, 91734
You are responsible for return shipping cost.
We currently do not accept drop off for privacy reasons.
Please do your best not to deviate or put anything else on the address line, otherwise the post office might reject the package and bounce it back.
Click here to download RMA form
Order Number Location:
4. Notify us that order is returning and provide a tracking (if applicable, preferably within 7 days) so we know when to pick it up. Please not that we pride ourselves in having a very low return rates so we seldom check our post office box unless we know for sure that there returns coming in.
5. Once it arrived we will inspect the goods and start the refund process.
6. There will be 15% restocking fee for nylon gear (someone have to go pick up the package from the PO box for processing after all). The original shipping charge is non-refundable (This is for paying shipping label to get the order to you). DIY narrow trims (Webbing, Velcro, Zipper tape, etc), Clearance (gear and materials) and Garage Sale items are non-refundable. If for some reason they are returned we will keep the items and we will not issue any refund for those items.
7. If an order is being sent back without prior authorization or any information it will be treated as an unknown and it will potentially delaying the return process significantly. In some cases we will simply toss it in the trash bin.